Big Taka Privacy Policy

1Introduction

Big Taka ("we", "us", "our") is committed to protecting the privacy of every player who uses our platform. This Privacy Policy explains how Big Taka collects, uses, stores, and protects your personal data when you register an account, make deposits or withdrawals, place bets, play games, or interact with our customer support team.

This policy applies to all users of the Big Taka website and mobile application, regardless of how you access the platform. It covers all personal data collected through your use of Big Taka services, including data collected automatically through cookies and device identifiers.

We take our data protection responsibilities seriously. Big Taka only collects data that is necessary for the operation of our platform and the delivery of our services. We do not collect data speculatively or store it longer than necessary. If you have any questions about how we handle your data, contact us at [email protected] at any time.

2Data We Collect

Big Taka collects the following categories of personal data:

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, unless you voluntarily provide such information in the context of a responsible gaming request (for example, disclosing a gambling-related health concern to our support team).

3How We Collect Your Data

Big Taka collects your personal data through the following channels:

• Direct registration: When you create a Big Taka account, you provide your name, mobile number, date of birth, and preferred payment method.
• Identity verification: When you submit documents to verify your identity — such as a national ID card or passport — we collect and store those documents securely.
• Transactions: Every deposit and withdrawal generates a transaction record that includes the amount, timestamp, and the mobile banking account used.
• Platform activity: Your betting history, game sessions, login times, and navigation patterns are recorded automatically as you use the platform.
• Device and browser data: When you access Big Taka, our servers automatically log your IP address, device type, browser version, and operating system.
• Cookies and tracking technologies: Big Taka uses cookies and similar technologies to maintain your session, remember your preferences, and analyse platform usage. See Section 10 for full details.
• Customer support: When you contact our support team via live chat or email, we record the conversation for quality assurance and dispute resolution purposes.

4How We Use Your Data

Big Taka uses your personal data for the following purposes:

• Account management: To create, maintain, and secure your Big Taka account, including verifying your identity and age.
• Payment processing: To process deposits and withdrawals via bKash, Nagad, and Rocket, and to maintain accurate financial records.
• Service delivery: To allow you to place bets, play games, and access all features of the Big Taka platform.
• Fraud prevention and security: To detect and prevent fraudulent activity, money laundering, and unauthorised account access. This includes automated monitoring of transaction patterns and login behaviour.
• Legal compliance: To comply with applicable laws and regulations, including anti-money laundering (AML) requirements and age verification obligations.
• Customer support: To respond to your queries, resolve disputes, and improve the quality of our support service.
• Platform improvement: To analyse how players use Big Taka and identify areas where we can improve the experience — faster load times, better game selection, smoother payment flows.
• Responsible gaming: To monitor your gaming activity and identify signs of problem gambling, so we can offer appropriate support tools proactively.
• Marketing communications: To send you information about promotions, bonuses, and new games — but only if you have opted in to receive such communications. You can opt out at any time.

Big Taka does not use your personal data to make fully automated decisions that have a significant legal or similarly significant effect on you without human review. Any automated fraud flags are reviewed by a member of our security team before action is taken on your account.

5Legal Basis for Processing

Big Taka processes your personal data on the following legal grounds:

• Contract performance: Processing your data is necessary to provide the services you signed up for — account management, payments, and access to games.
• Legal obligation: We are required by law to verify your identity, maintain financial records, and report suspicious activity to relevant authorities.
• Legitimate interests: We process certain data — such as technical and usage data — to protect the security of our platform, prevent fraud, and improve our services. We have assessed that our legitimate interests do not override your privacy rights.
• Consent: Where we rely on your consent — for example, to send marketing communications — you can withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

6Data Sharing

Big Taka does not sell your personal data. We share your data only in the following limited circumstances:

• Payment processors: We share necessary financial data with bKash, Nagad, and Rocket to process your transactions. These providers have their own privacy policies and are bound by their own data protection obligations.
• Identity verification providers: We may use third-party services to verify your identity documents. These providers process your data solely for verification purposes and are contractually prohibited from using it for any other purpose.
• Fraud prevention services: We share technical data — such as IP addresses and device fingerprints — with fraud detection services to protect the platform and all players.
• Legal authorities: We will disclose your data to law enforcement, regulatory bodies, or courts if required to do so by law, or if we believe disclosure is necessary to protect the rights, property, or safety of Big Taka, our players, or the public.
• Business transfers: In the event of a merger, acquisition, or sale of Big Taka, your data may be transferred to the acquiring entity. You will be notified of any such transfer and given the opportunity to close your account if you do not wish your data to be transferred.

7Data Retention

Big Taka retains your personal data for as long as your account is active and for a period after account closure as required by law and our operational needs. Specific retention periods are as follows:

After the applicable retention period, your data is securely deleted or anonymised so that it can no longer be linked to you. Anonymised data may be retained indefinitely for statistical and analytical purposes.

8Data Security

Big Taka implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:

• TLS 1.3 encryption on all data transmitted between your device and our servers.
• AES-256 encryption for all personal data stored in our databases.
• Access controls: Only authorised Big Taka staff with a legitimate need can access your personal data. All access is logged and audited.
• Two-factor authentication for all internal systems that hold personal data.
• Regular security audits and penetration testing by independent security professionals.
• Incident response plan: In the event of a data breach, Big Taka will notify affected users within 72 hours of becoming aware of the breach, in accordance with applicable data protection laws.

While we take every reasonable precaution to protect your data, no system is completely immune to security threats. You also play a role in keeping your account secure — use a strong, unique password and never share your login credentials with anyone.

9Your Privacy Rights

As a Big Taka user, you have the following rights regarding your personal data. To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

10Cookies & Tracking Technologies

Big Taka uses cookies and similar tracking technologies to make the platform work properly and to improve your experience. Here is a breakdown of the cookies we use:

You can manage your cookie preferences through your browser settings at any time. Note that disabling essential cookies will prevent you from logging in and using the Big Taka platform. Disabling analytics or preference cookies will not affect your ability to play games or make transactions.

Big Taka does not use third-party advertising cookies or allow external advertisers to place cookies on our platform.

11Minors

Big Taka is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. Our registration process includes an age verification step, and we may request identity documents to confirm your age before activating your account or processing your first withdrawal.

If we discover that we have inadvertently collected personal data from a minor, we will immediately close the account, delete all associated data, and return any deposited funds to the originating payment account. If you believe a minor has registered on Big Taka, please contact us immediately at [email protected].

12Changes to This Policy

Big Taka may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will notify you via email or in-app notification at least 7 days before the changes take effect.

The most current version of this Privacy Policy will always be available on this page. The "Last updated" date at the top of the page reflects when the most recent changes were made. Your continued use of the Big Taka platform after any changes take effect constitutes your acceptance of the updated Privacy Policy.

If you do not agree with any changes to this Privacy Policy, you should stop using the platform and contact us to close your account. We will process any outstanding withdrawals in accordance with our standard procedures.

13Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way Big Taka handles your personal data, please get in touch with our team. We are available 24 hours a day, 7 days a week.

For data access or deletion requests, please include your registered mobile number and a brief description of your request. We aim to acknowledge all privacy-related requests within 48 hours and resolve them within 30 days.